Feedback & complaints for NDIS clients in Australia

Kinephonics welcomes your feedback and complaints to improve the quality of our services. We take all matters about the provision of our services seriously.

We know it can be hard to raise your concerns or make a complaint sometimes, so you can submit your feedback or complaint anonymously if you'd prefer below; your name & contact details are not required to submit the form.

Anonymous complaints can also be submitted via post to: PO Box 2083 Clovelly NSW 2031.

Please note that if there is an anonymous submission, we may not be able to provide direct feedback to you to redress the issue.

Feedback Form

• First name
  Your answer

• Last name
  Your answer

• Email
  Your answer

• Phone number
  Your answer

• Please share your feedback & complaints
  Please share as much context as possible to help us effectively address your issue.
  Your answer

If you would prefer to speak with someone outside of Kinephonics, or if you don’t feel Kinephonics has handled your complaint adequately, the NDIS Quality & Safeguards Commission is contactable at: 1800 035 544 (TTY: 133 677) or via their website www.ndiscommission.gov.au.

There are also free Advocacy Services available to help support you. We can help connect you to a local Advocacy service or you can find one on the Disability Advocacy Network Australia www.dana.org.au.